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Trulend is the complete lending and recording platform that will transform your company into a modern home credit business. Designed from a practitioner's viewpoint to produce outstanding consumer outcomes whilst complying with consumer duty along the customer journey. The Trulend platform system comprises of the following:
"The TRULEND system comprises of digital distance lending, collections app, Customer Account Portal, CRM, KPI Reports and accounting software"
Our lending system offers a comprehensive solution that integrates both digital and face-to-face signature lending options. It provides users a survey facility and ensures clear communications to the customers through Key Facts Documents, arrears letters, and customer service correspondence.
The system allows for the generation of detailed borrowing statements and consecutive lending permissions. For enhanced support, it includes a voice recording option and a secure document library for storing you AML and agreement proofs, a one stop shop for demonstrable evidence based lending. The system enables the sending of CPAs and payment links with custom messages.
Our bespoke collections app empowers field staff to operate with speed, accuracy, and full connectivity. As they visit customers, they can effortlessly log repayments, capture complaints, record reasons for missed payments, and flag any vulnerabilities — all from their device. Each entry syncs automatically with the central CRM, removing the need for manual updates and ensuring records are always accurate and current.
Our CRM provides you with your Pay in numbers every week. Complete overview of your business including P&L, Balance sheet and reporting tools. Balance your Book, Branch or Business to the penny each week.
All of our software such as Digital Lending and collections app are linked to your CRM so there is no manual input required.
Manage customers accounts – repayments, ESB’s , collections.
Record notes on accounts
Profit & Loss weekly of your business
Record expenses
Download reports, FCA lending data.
Record write off
Work out to the penny the profitability ofyour business over any timescale
Add as many Users / Agents / Branches as you like
Complete your accounts on it.
With more and more customers paying by remote payment. It is essential that you provide a remote service to your customer too, The Handy Digital Portal is a fantastic tool in which your customer can keep track of their balance, repayments, apply for their next loan and much much more….
A much improved demonstrable consumer duty outcome.
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